SPARC Satisfaction Survey Results 92% in September!

The SPARC Team would like to thank everyone for their continued support. Please continue to provide feedback through our satisfaction survey, as we use these results to better our system and support our grant funding! Here are a few highlights from this month!

“Very easy to use. Rapidly able to communicate the needs of the protocol.”

“The system is user friendly and guides you through the progress of requesting services.”

“Easy to navigate and ample space to describe question/need.”

“User friendly.”

“Very clear flow through request windows.”

“User friendly – and spoke with service rep at SCTR by phone, who was extremely pleasant and helpful in answering all of my questions.”

Thank You,

-The SPARC Team

HB and PB Services with FY17 Pricing are Live

We are proud to announce that all the Hospital Services (HB) and Professional Services (PB) in SPARCRequest are officially live with the Fiscal Year 17 pricing.

To find them, you could:

1). Search for the CPT code in the search box and add the one(s) you need into your shopping cart.

Screen Shot 2016-09-29 at 12.16.14 PM.png

2). Use the service accordion on the left side of the site: HB services can be found under MUHA/HB; Hospital/MUHA Outpatient PB services can be found under MUHA/PB; Outreach Clinics PB services can be found under MUSCP/PB.


Enjoy the updated prices for more accurate budget(s)! Please feel free to contact us if you have any questions. We are currently working on linking the HB and PB services, which should be available soon, and will keep y’all notified.

Thanks and have a wonderful day!

-The SPARC Team



SPARCRequest Tip of the Day: How to Request Another Service When the Previous Ones are Complete

Hello Everyone,

In the recent release of SPARCRequest (v1.8.0) on August 30th 2016, we have made  some adjustments about service requests, to allow ordering a new service request of the same service, when all the previous requests with the same service has been “Complete” (closed by the service provider).

For example, SPARCDashboard protocol # 10044 has 4 requests: One of them was for a”Community Engagement & Research Consultation” service requested when the study was initiated. It is now marked as “Complete” by the service provider because the consultation was fulfilled some time ago, as shown below, and I cannot “Edit” that request any more (can still “View” it).

Screen Shot 2016-09-09 at 9.23.34 AM.png

Now as my study progresses, I have new questions and want to have another consultation about community engagement. What should I do? Here are the simple steps to follow:

1). Confirm that all the previous Community Engagement requests are all “Complete”. If so, click the “Modify Request” button on SPARCDashboard for the chosen protocol.

Screen Shot 2016-09-09 at 9.31.27 AM.png

2). Add another one of the service into your SPARCRequest shopping cart (either from the search box or from the service catalog). 

Screen Shot 2016-09-09 at 9.33.30 AM.png

Notice here that the previous complete Community Request (0002) shows in the cart as not-removable, and the new one (0005) is.

Screen Shot 2016-09-09 at 12.32.57 PM.png

Also, on Step 2B (Visit Calendar) page, the previous (complete) request shows up with pink background with all the fields disabled (non-editable), whereas the new (draft) request is up for editing.


3). Click “Continue” through Step 1-4 pages, and Click “Submit to Start Services” when you are ready for submission. And your new request is on the way!

Screen Shot 2016-09-09 at 12.49.20 PM.png

Hope this tip is helpful to you. Please don’t hesitant to contact us if you have any questions about SPARC.

-The SPARC Team


Important Research Billing System Notice

On behalf of Epic Research:

An issue has been brought to our attention with research charges not always routing appropriately. This is as a result of a recent update on 7/19/16 to the MUSC Epic EMR system. We are requesting that study teams pay particular attention when reviewing their daily research billing reports for accuracy and move any misrouted charges appropriately. MUSC Epic Research team is working with Epic corporate to have a solution to this issue put in place as quickly as possible. We will continue to update the MUSC Research Community with information as it becomes available.

If you have any questions, please do not hesitate to contact the Epic Research Team at: