Happy Thanksgiving

Dear MUSC SPARC Friends,

Happy Thanksgiving!

We are thankful for your support and feedback for SPARCRequest during the past year. May you have a wonderful time this Thanksgiving, with friends and family.


-The SPARC Team


SPARC/Epic HB Medical Visit Level 1-5 Service Selection Made Easy

Dear SPARC Users,

We are happy to announce that with the help from Epic Research team, it is now easier to select the Hospital services for New Medical Visit Level 1 – 5 (CPT Code: 99201 – 99205) and Established Medical Visit Level 1 – 5 (CPT Code: 99211 – 99215), and routing charges correctly after the study is pushed to Epic.

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Upon the new update on 11/22/2016, no matter which of 10 CPT codes (99201 – 99205, 99211 – 99215) is chosen on the study calendar, when the study is pushed to Epic, it will now route one of the ten length of stay charges accordingly.  (Note that for budgeting purposes, your budget will still be closer to the actual cost if you choose the correct level/length of visit.)

Please let us know if you have any question, and have a wonderful day!

-The SPARC Team



SPARCRequest Updates (v1.8.6)

Dear MUSC SPARC Users,

We have implemented some updates on SPARCRequest for a new feature (#1) and bug fixes (#2 and #3) :

 1. (SPARCRequest) Status Holding Reconfigurations

The status algorithm has been improved. Only statuses for requests that have been newly added or revised will be changed to “Submit” when the whole protocol is re-submitted, which is done by going through “Modify Request” button, follow the steps, and click “Submit to Start Services” on SPARCRequest Step 4 page.

We made these adjustments so that the statuses used by administrative users (except for “Awaiting Requester Response”) for tracking their workflows will be holding during a re-submission if the revisions have not been made, which simplifies the admin workflow and improves the accuracy of metric tracking.

For example, for protocol 10088, there is an existing Voucher request (-0001) that is in “Approved” status, and the user wants to add a RedCap consultation request. When the user clicks the “Modify Request” button on Dashboard to add the RedCap consultation into his/her shopping cart and re-submit, the Voucher request (10088-0001) will still be in “Approved” status with the previous submission date, and the new RedCap request (10088-0002) will be in “Submitted” status with the new submission date.


  1. (SPARCRequest) Step 2b: Visit Window Bug Fix

We have fixed a bug that was causing the visit window to be unable to be entered before entering the visit day on Step 2b.


  1. (SPARCDashboard) Status Bug Fix

There was a bug causing the status of a request to change to “Draft” when an admin user changes the selection of services on the “Study Schedule” tab inside the “Admin Edit” section. We have fixed the bug.

Please send us feedbacks about these updates and let us know if you have any questions.

For more information, please contact the SUCCESS Center:

Email: success@musc.edu

Phone: 843-792-8300

-The SPARC Team



Dear MUSC SPARC Users,

We have just released updates to SPARCRequest and SPARCFulfillment.  Please feel free to reach out to us if you have any questions.

Check out the link below for the new features and big fixes included with the new release!

161026-SPARCRequestv1.8.5 & SPARCFulfillmentv2.3.0 New Features and Bug Fixes

For more information, please contact the SUCCESS Center:

Email: success@musc.edu

Phone: 843-792-8300

-The SPARC Team


SPARC Satisfaction Survey Results 92% in September!

The SPARC Team would like to thank everyone for their continued support. Please continue to provide feedback through our satisfaction survey, as we use these results to better our system and support our grant funding! Here are a few highlights from this month!

“Very easy to use. Rapidly able to communicate the needs of the protocol.”

“The system is user friendly and guides you through the progress of requesting services.”

“Easy to navigate and ample space to describe question/need.”

“User friendly.”

“Very clear flow through request windows.”

“User friendly – and spoke with service rep at SCTR by phone, who was extremely pleasant and helpful in answering all of my questions.”

Thank You,

-The SPARC Team

HB and PB Services with FY17 Pricing are Live

We are proud to announce that all the Hospital Services (HB) and Professional Services (PB) in SPARCRequest are officially live with the Fiscal Year 17 pricing.

To find them, you could:

1). Search for the CPT code in the search box and add the one(s) you need into your shopping cart.

Screen Shot 2016-09-29 at 12.16.14 PM.png

2). Use the service accordion on the left side of the site: HB services can be found under MUHA/HB; Hospital/MUHA Outpatient PB services can be found under MUHA/PB; Outreach Clinics PB services can be found under MUSCP/PB.


Enjoy the updated prices for more accurate budget(s)! Please feel free to contact us if you have any questions. We are currently working on linking the HB and PB services, which should be available soon, and will keep y’all notified.

Thanks and have a wonderful day!

-The SPARC Team



SPARCRequest Tip of the Day: How to Request Another Service When the Previous Ones are Complete

Hello Everyone,

In the recent release of SPARCRequest (v1.8.0) on August 30th 2016, we have made  some adjustments about service requests, to allow ordering a new service request of the same service, when all the previous requests with the same service has been “Complete” (closed by the service provider).

For example, SPARCDashboard protocol # 10044 has 4 requests: One of them was for a”Community Engagement & Research Consultation” service requested when the study was initiated. It is now marked as “Complete” by the service provider because the consultation was fulfilled some time ago, as shown below, and I cannot “Edit” that request any more (can still “View” it).

Screen Shot 2016-09-09 at 9.23.34 AM.png

Now as my study progresses, I have new questions and want to have another consultation about community engagement. What should I do? Here are the simple steps to follow:

1). Confirm that all the previous Community Engagement requests are all “Complete”. If so, click the “Modify Request” button on SPARCDashboard for the chosen protocol.

Screen Shot 2016-09-09 at 9.31.27 AM.png

2). Add another one of the service into your SPARCRequest shopping cart (either from the search box or from the service catalog). 

Screen Shot 2016-09-09 at 9.33.30 AM.png

Notice here that the previous complete Community Request (0002) shows in the cart as not-removable, and the new one (0005) is.

Screen Shot 2016-09-09 at 12.32.57 PM.png

Also, on Step 2B (Visit Calendar) page, the previous (complete) request shows up with pink background with all the fields disabled (non-editable), whereas the new (draft) request is up for editing.


3). Click “Continue” through Step 1-4 pages, and Click “Submit to Start Services” when you are ready for submission. And your new request is on the way!

Screen Shot 2016-09-09 at 12.49.20 PM.png

Hope this tip is helpful to you. Please don’t hesitant to contact us if you have any questions about SPARC.

-The SPARC Team